Public policy interventions to address digital and social exclusion should consist of an overarching and simultaneous strategy that aims to address digital and social exclusion mechanisms at the same time (Mariën & Prodnik, 2014). According to Van Dijk, “(t)he direct cause of unequal access to digital technology in society is the distribution of a large number of resources“ (Van Dijk, 2006). Integrated information on digital inclusion interventions feeding into overarching e-inclusion strategies is often lacking and/or captured in silo perspectives. This is indeed the case in the South African context. Visualisation systems have previously been applied to achieve common ground or shared cognition amongst different role-players around shared goals (Yusoff & Salim, 2015). Furthermore, in order to unlock the potential for social innovation in a digital era, the role of networks and network effects need to be understood, as well as the potential for digital technology to change value and process chains (Millard & Carpenter, 2014). The first iteration of the Western Cape CoLab for eInclusion and Social Innovation’s Digital Inclusion Data Portal has been designed as a public and shared resource to identify and plot initiatives of digital inclusion intermediaries in view of facilitating individual and collective decision making for prioritising activities within the provincial ecosystem. This research in process explores the role of the visualisation of networks in balancing power-relationships and eliciting support within the ecosystem. It also aims to chart an approach to the further refinement of the tool through co-design and co-creation processes using the Living Labs approach. We conclude by exploring and analysing how this tool, a first in the South African context, may potentially inform the digital skills development action plan in the country based on integrated, common ground factual databases. This can potentially speed up system wide change for digital inclusion and social innovation.
Original languageEnglish
Number of pages22
Publication statusPublished - 6 Jul 2019
Event ICS/IAMCR Pre-Conference : "Era or Error of Transformation? Assessing Afrocentric Attributes to Digitalization” - Complutence University, Madrid, Spain
Duration: 6 Jul 20196 Jul 2019


Conference ICS/IAMCR Pre-Conference
Abbreviated titleIAMCR
Internet address

ID: 46207362