This chapter provides a literature overview on service robots in retailing and their impact on customers. Our search stems from a Scopus database search, resulting in 18 relevant studies (2009-2019). Current research trends are discussed and future research opportunities are provided.
Original languageEnglish
Title of host publicationRetail Futures: The good, the bad and the ugly of the digital transformation
EditorsEleonora Pantano
PublisherEmerald Group Publishing Ltd.
Pages15-35
Number of pages20
ISBN (Electronic)978-1-83867-663-6
ISBN (Print)978-1-83867-664-3
Publication statusPublished - 2020

ID: 49425422