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Measuring the service quality of EV charging point operators. / Vanhaverbeke, Lieselot; De Clerck, Quentin; Van Mierlo, Joeri.

2018. 1-3 Poster session presented at EVS31, Kobe, Japan.

Research output: Unpublished contribution to conferencePoster

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@conference{cc98a6ced6cf433486b16ca9f217fc7c,
title = "Measuring the service quality of EV charging point operators",
abstract = "The market for electric vehicles and related services is currently transitioning from the introduction stage towards the growth stage. This is typically the moment for more players to enter the market among which consumers need to choose. As service quality is very important in the decision of the consumer, we develop an assessment model for the service quality of charging point operators (CPO’s) for electric vehicles based on the well-known SERVQUAL model. We empirically test our model to compare the service quality of CPO’s operating in Belgium, both on the B2C and B2B market.",
author = "Lieselot Vanhaverbeke and {De Clerck}, Quentin and {Van Mierlo}, Joeri",
year = "2018",
month = "10",
day = "2",
language = "English",
pages = "1--3",
note = "EVS31 ; Conference date: 30-09-2018 Through 04-10-2018",

}

RIS

TY - CONF

T1 - Measuring the service quality of EV charging point operators

AU - Vanhaverbeke, Lieselot

AU - De Clerck, Quentin

AU - Van Mierlo, Joeri

PY - 2018/10/2

Y1 - 2018/10/2

N2 - The market for electric vehicles and related services is currently transitioning from the introduction stage towards the growth stage. This is typically the moment for more players to enter the market among which consumers need to choose. As service quality is very important in the decision of the consumer, we develop an assessment model for the service quality of charging point operators (CPO’s) for electric vehicles based on the well-known SERVQUAL model. We empirically test our model to compare the service quality of CPO’s operating in Belgium, both on the B2C and B2B market.

AB - The market for electric vehicles and related services is currently transitioning from the introduction stage towards the growth stage. This is typically the moment for more players to enter the market among which consumers need to choose. As service quality is very important in the decision of the consumer, we develop an assessment model for the service quality of charging point operators (CPO’s) for electric vehicles based on the well-known SERVQUAL model. We empirically test our model to compare the service quality of CPO’s operating in Belgium, both on the B2C and B2B market.

M3 - Poster

SP - 1

EP - 3

ER -

ID: 39955630