Links

DOI

Humanoid robots hold potential to offer customer experience for bricks-and-mortar stores. Participants took part in a quiz on the topic chocolate in an experimental field study at »The Belgian Chocolate House» in Brussels airport in which a tablet kiosk and a Pepper robot were compared. The experiments showed that offering the quiz on a humanoid robot provided better results in terms of shopper impressions and behavior.
Original languageEnglish
Title of host publication13th Annual ACM/IEEE International Conference on Human Robot Interaction
Place of PublicationChicago
PublisherACM
Pages373-373
Number of pages1
ISBN (Electronic)978-1-4503-5615-2
ISBN (Print)9781450356152
DOIs
Publication statusPublished - 5 Mar 2018
EventConference of Human-Robot Interaction (HRI 2018): Chicago - Chicago
Duration: 5 Mar 20188 Mar 2018

Publication series

NameCompanion of the 2018 ACM/IEEE International Conference on Human-Robot Interaction - HRI '18

Conference

ConferenceConference of Human-Robot Interaction (HRI 2018)
Period5/03/188/03/18

    Research areas

  • field study, retail robots

ID: 35824990