Home deliveries are the preferred delivery option of online consumers but they are not sustainable in the long term. They are very expensive and increase freight traffic while not necessarily decreasing shopping travel. Deliveries to a locker in an automated parcel station (APS) could be a more sustainable alternative but this solution is not very popular. This chapter assesses how urban citizens perceive this solution and what they like and dislike about it. It carries out an online questionnaire among sixty one people living in the city center of the Belgian city Ghent where the Belgian company responsible for the delivery of national and international mail operates eight APSs (bpack). Five of the APSs are located in or close to the city center. In Belgium, only a few companies offer lockers in APSs for e‐commerce deliveries.
Original languageEnglish
Title of host publicationCity Logistics 3: Towards Sustainable and Liveable Cities
EditorsEiichi Taniguchi, Eiichi Thompson
ISBN (Electronic)978-1-119-52772-5
ISBN (Print)978-1-786-30207-6
Publication statusPublished - 30 May 2018
EventThe 10th International Conference on City Logistics - JW Marriott Phuket Resort and Spa Hotel, Phuket Island, Thailand
Duration: 14 Jun 201716 Jun 2017


ConferenceThe 10th International Conference on City Logistics
CityPhuket Island

    Research areas

  • automated parcel station, Belgium, e-commerce deliveries, online consumers, urban citizens

ID: 44965505