1. 2019
  2. Exploring the attitudes of frontline employees towards humanoid service robots in a retailing context

    De Gauquier, L., Brengman, M., Willems, K., Verhulst, N., De Beir, A., Cao, H-L. & Vanderborght, B., Jul 2019, Frontiers in Services (forthcoming).

    Research output: Chapter in Book/Report/Conference proceedingConference paperResearch

  3. Working with Robots: a Curse or a Blessing? Integrating the Job Demand-Resources Model to understand Frontline Employees’ Attitudes towards Robots

    De Gauquier, L., Verhulst, N., Brengman, M. & Willems, K., 8 Jun 2019, Artificial Intelligence & Robotics in Service Interactions: Trends, Benefits & Challenges. Zaragoza (Spain)

    Research output: Chapter in Book/Report/Conference proceedingConference paperResearch

  4. Male or Female Frontline Employees? The Impact of Gender Choice on Customers’ Emotions

    Verhulst, N., Slabbinck, H. & Vermeir, I., 2019.

    Research output: Unpublished contribution to conferenceUnpublished paperResearch

  5. 2018
  6. A Multi-Method Exploration of Emotions During Service Delivery through Self-Service Technology or by an Employee

    Verhulst, N., Vermeir, I., Slabbinck, H., Mauri, M., Russo, V. & Larivière, B., 2018, (Unpublished).

    Research output: Unpublished contribution to conferenceUnpublished paperResearch

  7. Self-serving technology or an employee? A neurological approach

    Slabbinck, H., Verhulst, N., Vermeir, I., Mauri, M. & Russo, V., 2018, (Unpublished).

    Research output: Unpublished contribution to conferenceUnpublished paperResearch

  8. 2017
  9. Self-service technology or an employee? That's the question: A neuroscientific approach

    Verhulst, N., Vermeir, I., Slabbinck, H., Mauri, M. & Russo, V., 2017, (Unpublished).

    Research output: Unpublished contribution to conferenceUnpublished paperResearch

  10. SST or an employee? That's the question: A neuroscientific approach

    Verhulst, N., Slabbinck, H., Vermeir, I., Mauri, M. & Russo, V., 2017, (Unpublished).

    Research output: Unpublished contribution to conferenceUnpublished paperResearch

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