1. 2020
  2. A neurophysiological exploration of the dynamic nature of emotions during the customer experience

    Verhulst, N., Vermeir, I., Slabbinck, H., Lariviere, B., Mauri, M. & Russo, V., 3 Aug 2020, In : Journal of Retailing and Consumer Services. 57

    Research output: Contribution to journalSpecial issue

  3. Online shoppen en innovatieve winkeltechnologieën in de lift dankzij COVID-19

    Brengman, M., Willems, K. & Verhulst, N., 2020, Post Viraal naar het Nieuwe Normaal. Brengman, M. (ed.). Brussel: VUBPRESS, p. 291-300

    Research output: Chapter in Book/Report/Conference proceedingChapter

  4. Viewpoint: using neuroscience tools in service research,

    Verhulst, N., Vermeir, I. & Slabbinck, H., 2020, In : Journal of Services Marketing.

    Research output: Contribution to journalArticle

  5. 2019
  6. Exploring the attitudes of frontline employees towards humanoid service robots in a retailing context

    De Gauquier, L., Brengman, M., Willems, K., Verhulst, N., De Beir, A., Cao, H-L. & Vanderborght, B., Jul 2019, (Unpublished) Frontiers in Services (forthcoming).

    Research output: Chapter in Book/Report/Conference proceedingConference paper

  7. Working with Robots: a Curse or a Blessing? Integrating the Job Demand-Resources Model to understand Frontline Employees’ Attitudes towards Robots

    De Gauquier, L., Verhulst, N., Brengman, M. & Willems, K., 8 Jun 2019, (Unpublished) Artificial Intelligence & Robotics in Service Interactions: Trends, Benefits & Challenges. Zaragoza (Spain)

    Research output: Chapter in Book/Report/Conference proceedingConference paper

  8. Boosting service performance by dark chocolate seduction

    Verhulst, N., Slabbinck, H. & Vermeir, I., 2019, In : Journal of Services Marketing. 33, 5, p. 576-588 13 p.

    Research output: Contribution to journalArticle

  9. Male or Female Frontline Employees? The Impact of Gender Choice on Customers’ Emotions

    Verhulst, N., Slabbinck, H. & Vermeir, I., 2019.

    Research output: Unpublished contribution to conferenceUnpublished paper

  10. Neuroscience in Service Research: An Overview and Discussion of Its Possibilities

    Verhulst, N., Keyser, A., Gustafsson, A., Shams, P. & Van Vaerenbergh, Y., 2019, In : Journal of Service Management. 30, 5, p. 621-649 28 p.

    Research output: Contribution to journalArticle

  11. Neuroscience in Service Research: An Overview and Discussion of Its Possibilities

    Verhulst, N., Keyser, A., Gustafsson, A., Shams, P. & Van Vaerenbergh, Y., 2019, (Unpublished).

    Research output: Unpublished contribution to conferenceUnpublished paper

  12. 2018
  13. A Multi-Method Exploration of Emotions During Service Delivery through Self-Service Technology or by an Employee

    Verhulst, N., Vermeir, I., Slabbinck, H., Mauri, M., Russo, V. & Larivière, B., 2018, (Unpublished).

    Research output: Unpublished contribution to conferenceUnpublished paper

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