1. 2020
  2. Implementing a humanoid service robot to attract and convert shoppers: An observational study comparing placement strategies

    De Gauquier, L., Brengman, M., Willems, K., Cao, H-L. & Vanderborght, B., Sep 2020, Artificial Intelligence & Robotics in Service Interactions: Trends, Benefits & Challenges . p. 4-7 4 p.

    Research output: Chapter in Book/Report/Conference proceedingConference paper

  3. Field Observations on the Strategic Placement of Retail Robots

    De Gauquier, L., Brengman, M., Willems, K., Cao, H-L. & Vanderborght, B., 2020, (Unpublished) 5th Colloquium on European Research in Retailing. Valencia

    Research output: Chapter in Book/Report/Conference proceedingConference paper

  4. The Rise of Service Robots in Retailing: Literature Review on Success factors and Pitfalls

    De Gauquier, L., Brengman, M. & Willems, K., 2020, Retail Futures: The good, the bad and the ugly of the digital transformation. Pantano, E. (ed.). Emerald Group Publishing Ltd., p. 15-35 20 p.

    Research output: Chapter in Book/Report/Conference proceedingChapter

  5. 2019
  6. Exploring the attitudes of frontline employees towards humanoid service robots in a retailing context

    De Gauquier, L., Brengman, M., Willems, K., Verhulst, N., De Beir, A., Cao, H-L. & Vanderborght, B., Jul 2019, Frontiers in Services. p. 57-57 1 p.

    Research output: Chapter in Book/Report/Conference proceedingConference paper

  7. The effect of a humanoid service robot versus a tablet service kiosk in retail: an observational study

    De Gauquier, L., Brengman, M., Willems, K., De Beir, A., Cao, H-L. & Vanderborght, B., Jul 2019, (Unpublished) Recent Advances in Retailing and Services Science (forthcoming). Estonia, Talinn

    Research output: Chapter in Book/Report/Conference proceedingConference paper

  8. Working with Robots: a Curse or a Blessing? Integrating the Job Demand-Resources Model to understand Frontline Employees’ Attitudes towards Robots

    De Gauquier, L., Verhulst, N., Brengman, M. & Willems, K., 8 Jun 2019, Artificial Intelligence & Robotics in Service Interactions: Trends, Benefits & Challenges. Zaragoza (Spain), p. 1

    Research output: Chapter in Book/Report/Conference proceedingConference paper

  9. Humanoïde servicerobot @ The Belgian Chocolate House

    Brengman, M., De Gauquier, L. & Willems, K., 11 Mar 2019, De meerwaarde van innovatieve technologie in de retail. Weltevreden, J., Verhagen, T. & Steeman, M. (eds.). ShoppingTomorrow, p. 14-17 4 p.

    Research output: Chapter in Book/Report/Conference proceedingChapter

  10. Customer Engagement In Multi-Sensory VR Advertising: The Boursin Sensorium Experience

    Willems, K., Brengman, M. & De Gauquier, L., 2019, (Unpublished) 5th International AR & VR Conference: Changing realities in a dynamic world . München, Vol. (forthcoming).

    Research output: Chapter in Book/Report/Conference proceedingConference paper

Previous 1 2 Next

ID: 11103481